Shipping Policy
Geographical Coverage:
We currently deliver only within India. Our delivery partners are third-party logistics (3PL) companies, helping us serve over 18,000 pin codes across the country.Shipping Days:
Orders are shipped from Monday to Saturday, excluding Sundays and public holidays.Shipping Timeline:
Any orders placed before 1:00 PM IST on shipping days will be dispatched on the same day. Orders placed after 1:00 PM IST will be shipped the following shipping day. We aim to deliver within 5 to 6 business days.Operational Challenges:
Occasionally, our service partners may experience operational delays in certain PIN codes. We strive to keep our website updated with any such information and notify affected customers about potential changes.Damaged Packaging:
If you receive a package with a broken seal or damaged packaging, please refuse the delivery and reach out to our customer support team for further assistance.At Zosma Lifestyle, we are committed to delivering your orders efficiently and securely. Please review our shipping policy below to understand our process and timelines.
1. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time & Delivery
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-4 business days (available at an additional cost).
- Delivery times may vary based on your location, weather conditions, or unforeseen logistics delays.
3. Shipping Charges
- Standard shipping is free on all orders above ₹XXX.
- Orders below ₹XXX will incur a shipping fee of ₹XXX.
- Express shipping charges will be calculated at checkout.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment’s progress.
5. International Shipping
- Currently, we only ship within [your country]. We are working on expanding our shipping services.
6. Address & Delivery Issues
- Please ensure that your shipping address is accurate to avoid delays or lost shipments.
- If a package is returned due to an incorrect address, reshipping charges will apply.
7. Lost or Damaged Shipments
- If your order is lost in transit or arrives damaged, please contact our support team at [your email] within 48 hours of delivery for assistance.
For any further questions regarding shipping, feel free to reach out to us at info@zosma.in
Thank you for choosing Zosma Lifestyle!